Terms of Service

By creating an account, signing in, accessing the Service through any interface, or by clicking a control labelled "I agree," "Sign up," or any equivalent affirmative control, you represent that you have read these Terms in full, that you understand them, and that you accept them on your own behalf and (where applicable) on behalf of the legal entity for which you are acting.

If you are entering into these Terms on behalf of a company, partnership, government body, or other legal person, you represent and warrant that you have the authority to bind that entity. If you do not have that authority, you must not use the Service.

If you do not accept any part of these Terms, your only remedy is to refrain from using the Service.

Skyline Cloud Email is a managed business email-hosting service. The Service permits the Customer to provision mailboxes, connect their own internet domains, send and receive electronic mail, manage aliases and forwarders, access mail through standards-based protocols (IMAP, SMTP, EWS, MAPI, ActiveSync) and through web and mobile clients, and administer billing and security settings through a web portal.

The Service is offered exclusively as a software-as-a-service. Skyline retains operational control over the underlying infrastructure, software, and configuration. The Customer remains in control of their accounts, mailboxes, domain DNS, and the content of their mail.

Specific features, plans, mailbox quotas, and resource limits are published on our marketing site and within the portal. Skyline may add, modify, or retire individual features over time, with notice as required by Section "Modifications" below.

To use the Service you must register an account. You agree to:

• Provide accurate, current, and complete information during registration and to keep that information up to date.
• Be at least 18 years of age and capable of entering into a binding contract under the laws of the jurisdiction where you reside.
• Maintain a single account per legal entity. Where multiple personnel of the same entity require access, they must do so through user roles within the same tenant rather than by registering parallel accounts.
• Keep your authentication credentials confidential. You are responsible for every action taken under your account, whether by you, your authorized users, or anyone using credentials you failed to keep secret.
• Notify us promptly via security@alskyline.com of any unauthorized use of your account or any other suspected security breach.

Skyline may refuse, suspend, or close any account that we believe was registered using inaccurate information, that is being used in violation of these Terms or the Acceptable Use Policy, or whose continued operation would expose Skyline or other customers to undue legal, security, or reputational risk.

The Service is offered under tiered subscription plans (currently Lite, Pro, and Business) on a monthly or annual billing cycle. The applicable subscription fees, the resources included in each plan, and any add-ons are stated on the plans page within the portal at the time you place the order.

All amounts are stated in Saudi Riyal (SAR) and are exclusive of value-added tax (VAT), which will be added at the rate prevailing at the time of issue and itemized on the invoice. Skyline issues fully ZATCA-compliant tax invoices, including the QR code required by Phase 2 of Saudi e-invoicing.

We accept payment in the methods made available within the portal at the time of purchase, including Mada, Visa, Mastercard, Apple Pay, and any other method published from time to time. Payment is processed by the Saudi-licensed processors Moyasar and Neoleap. We do not handle or store full card numbers.

Fees become due on the first day of each billing cycle. The Customer is responsible for ensuring that a valid payment method remains on file. If a payment method declines, we will retry on a reasonable schedule and notify the registered billing contact by email; if payment is not received within seven (7) days of the original due date the Service may be suspended in accordance with Section "Termination and suspension."

Skyline operates from the Kingdom of Saudi Arabia and structures its commercial relationship with Customers in a manner consistent with the principles of Islamic commercial jurisprudence. In particular:

• No riba. Skyline does not charge interest on overdue balances. Where these Terms or the relevant invoice refer to a charge associated with late payment, that charge is a fixed-amount service charge intended to recover the administrative cost of dunning, account-management actions, and currency-handling, and is not, and shall not be construed as, interest on a debt.
• Pricing certainty. Subscription fees are stated in advance and do not vary by reference to a floating financial benchmark.
• No gharar (excessive uncertainty). The scope, term, fees, and renewal mechanics of the Service are stated in writing in these Terms and on the plans page.
• Permissible use. The Customer warrants that the Service will not be used for activities that are unlawful under the laws of the Kingdom of Saudi Arabia.

Subscriptions auto-renew at the end of each billing cycle for an additional cycle of the same length, at the then-current published price for the Customer's plan, unless the Customer cancels before the renewal date.

The Customer may cancel a subscription at any time through the billing section of the portal or by writing to support@alskyline.com. A cancellation request received before the renewal date prevents the next auto-renewal; access to the Service continues through the end of the paid term.

Where the Customer cancels mid-term, Skyline will, in line with Saudi consumer-protection norms, refund the unused portion of the prepaid fee on a pro-rata daily basis. Add-ons that have already been consumed (for example, one-time migration services that have been performed) are not refundable.

Where Skyline cancels for cause attributable to the Customer (Acceptable Use violation, non-payment after the grace period, or fraudulent activity), no refund is due.

A seven-day grace period applies after the failure of an automatic renewal payment. During the grace period, mailboxes remain accessible but new mail flow may be subject to deferral; after the grace period, mailboxes are placed in a read-only state for a further period before deletion in accordance with the retention rules in the Privacy Policy.

Use of the Service is subject to the Acceptable Use Policy, which is incorporated into these Terms by reference. The Customer is responsible for compliance by every user it authorizes on its tenant.

A material or repeated breach of the Acceptable Use Policy is a material breach of these Terms and may, depending on severity, result in throttling, content quarantine, or suspension or termination of the Service in accordance with the suspension procedure described in that Policy.

Customer Content. The Customer retains all right, title, and interest in and to the content of its mail, including messages, attachments, address books, calendars, and other data stored in or transmitted through the Service ("Customer Content"). Skyline does not claim, and will not assert, any ownership over Customer Content.

The Customer grants Skyline a limited, non-exclusive, royalty-free licence to host, copy, transmit, display, and process the Customer Content solely to the extent reasonably necessary to deliver and secure the Service and to comply with the Customer's instructions. This licence terminates when the Customer Content is deleted from the Service.

The Skyline Platform. Skyline owns, or holds valid licences to, the Service, including the underlying software, infrastructure design, documentation, the "Skyline" name and logo, and any improvements made to the Service. These Terms grant the Customer no right, title, or interest in the foregoing other than the right to use the Service in accordance with these Terms.

Feedback. If the Customer voluntarily submits suggestions or feedback about the Service, the Customer grants Skyline a perpetual, worldwide, royalty-free licence to use the suggestion or feedback for any purpose, without obligation to attribute or compensate the Customer.

Each party may receive information from the other that is non-public, confidential, or proprietary ("Confidential Information"). Each party will (i) use the other's Confidential Information only to perform its obligations or exercise its rights under these Terms, (ii) protect the other's Confidential Information using at least the same degree of care it uses to protect its own confidential information of similar importance (and in any event no less than reasonable care), and (iii) not disclose the other's Confidential Information to any third party except to its employees, affiliates, contractors, and advisors who have a need to know and who are bound by confidentiality obligations no less protective than those set out here.

Customer Content is the Confidential Information of the Customer. The configuration and pricing of the Service offered to the Customer, and any non-public technical information about the Service, are the Confidential Information of Skyline.

These obligations do not apply to information that (a) is or becomes publicly available without breach of these Terms, (b) was lawfully known to the receiving party without restriction before disclosure, (c) is rightfully obtained from a third party without confidentiality obligations, or (d) is required to be disclosed by law or by a court order, in which case the receiving party will, where lawfully permitted, give the disclosing party prompt notice and reasonable opportunity to seek protective relief.

Skyline warrants that it will provide the Service with the level of skill and care reasonably expected of a competent supplier of similar services, in accordance with the published Service Level Agreement.

Except for the express warranties stated in these Terms, the Service is provided "as is" and "as available." To the maximum extent permitted by applicable law, Skyline disclaims all other warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, or absolutely secure.

No oral or written information given by Skyline or its representatives creates any warranty not expressly stated in these Terms.

Subject to the carve-outs in the next paragraph, the total aggregate liability of Skyline to the Customer arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence), or any other theory of liability, will not exceed the total fees actually paid by the Customer to Skyline for the Service in the twelve (12) months immediately preceding the event first giving rise to the liability.

Skyline will not be liable for any (i) loss of profits, revenue, or anticipated savings, (ii) loss of business or goodwill, (iii) loss or corruption of data to the extent that the Customer could have avoided or mitigated the loss by exercising reasonable backup and security practices on its own side, or (iv) indirect, special, incidental, or consequential damages, even if Skyline has been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability for: (a) Skyline's wilful misconduct or gross negligence, (b) fraud or fraudulent misrepresentation, (c) death or personal injury caused by Skyline's negligence, or (d) any other liability that cannot lawfully be limited under the applicable law.

The Customer will indemnify, defend, and hold harmless Skyline, its affiliates, and their respective officers, employees, and agents from and against any third-party claim, demand, or proceeding (and any related losses, damages, costs, and reasonable legal fees) arising out of or in connection with: (i) Customer Content, including any allegation that Customer Content infringes a third party's intellectual property, privacy, or other rights, (ii) the Customer's breach of these Terms or of the Acceptable Use Policy, or (iii) the Customer's violation of any applicable law in connection with its use of the Service.

Skyline will indemnify, defend, and hold harmless the Customer from and against any third-party claim alleging that the Service, as supplied by Skyline and used in accordance with these Terms, infringes the intellectual-property rights of a third party in Saudi Arabia, subject to the limitation of liability set out above.

Termination by the Customer. The Customer may terminate the Service at any time, for any reason, through the portal or by written notice to support@alskyline.com. Refund treatment is described in "Renewal, cancellation, and refunds."

Termination by Skyline for cause. Skyline may suspend or terminate the Service, in whole or in part, on written notice with immediate effect where the Customer (i) materially breaches these Terms or the Acceptable Use Policy and fails to cure within seven (7) days of receiving notice (or sooner where the breach poses an imminent risk to the Service or to other customers), (ii) becomes the subject of insolvency proceedings, or (iii) is required to be terminated by an order of a competent Saudi authority.

Effect of termination. On termination, the Customer's right to access the Service ceases. Skyline will retain the Customer's data for the wind-down period described in the Privacy Policy to allow for export or reinstatement; thereafter the data will be irrevocably deleted from primary storage.

Sections that by their nature should survive termination — including but not limited to Confidentiality, Intellectual property, Limitation of liability, Indemnification, Governing law and jurisdiction — will so survive.

Neither party will be liable for any failure or delay in performance to the extent caused by an event beyond its reasonable control, including without limitation natural disaster, war, civil unrest, government action, regulatory change, public-health emergency, large-scale internet, telecommunications, or upstream-cloud-provider failure, or labour action not specific to the affected party.

A party affected by a force majeure event will give the other party notice as soon as reasonably practicable and will use reasonable efforts to mitigate. If the event continues for more than thirty (30) consecutive days, either party may terminate these Terms by written notice without further liability, save for the obligation to settle accrued amounts.

Skyline may modify the Service, the Acceptable Use Policy, the Privacy Policy, or these Terms from time to time. Where a modification is material and adverse to the Customer, Skyline will give at least thirty (30) days' prior notice by email to the registered administrator address, and the modification will not take effect for the Customer until the notice period has expired.

If the Customer does not accept a material modification, the Customer may terminate the affected Service before the effective date of the modification and receive a pro-rated refund of any prepaid fees covering the period after termination.

Continued use of the Service after the effective date of a modification constitutes acceptance of the modification.

These Terms, and any non-contractual obligation arising out of or in connection with them, are governed by, and shall be construed in accordance with, the laws of the Kingdom of Saudi Arabia.

The Customer and Skyline submit to the exclusive jurisdiction of the competent courts of Riyadh, Kingdom of Saudi Arabia for the resolution of any dispute arising out of or in connection with these Terms or the Service.

Before initiating formal proceedings, the parties will use reasonable efforts to resolve any dispute through good-faith discussions. The parties may also agree in writing to refer a dispute to arbitration under the Saudi Center for Commercial Arbitration (SCCA), seated in Riyadh and conducted in Arabic, with English-language documents admissible.

• Entire agreement. These Terms, together with the documents they incorporate by reference, constitute the entire agreement between the parties regarding the Service and supersede any prior or contemporaneous understanding on the same subject matter.
• Severability. If any provision of these Terms is held by a competent authority to be invalid or unenforceable, the remaining provisions will continue in full force, and the invalid provision will be deemed modified to the minimum extent necessary to make it enforceable while preserving its commercial intent.
• No waiver. A failure or delay by either party to enforce a provision is not a waiver of that or any other provision.
• Assignment. The Customer may not assign or transfer these Terms or any right under them without Skyline's prior written consent, save to a successor in connection with a merger, reorganization, or sale of substantially all of the Customer's assets. Skyline may assign these Terms to an affiliate or to a successor in connection with a corporate reorganization.
• Notices. Notices to Skyline must be sent to legal@alskyline.com. Notices to the Customer will be sent to the registered administrator email address; the Customer is responsible for keeping that address current.
• Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
• Language. These Terms are issued in English and Arabic. In the event of any inconsistency, the Arabic version shall prevail before any Saudi court or authority.

• Legal correspondence: legal@alskyline.com
• Customer support: support@alskyline.com
• Abuse reports: abuse@alskyline.com
• Postal address: Skyline Solutions, Riyadh, Kingdom of Saudi Arabia.